ChatGPT was everywhere when it first appeared. Artificial intelligence (AI), which is a hot topic today, has been gaining in popularity since the early 2000s. But there’s a twist: Recent research shows that, despite many people seeing AI as a danger, they still use it heavily at work.
You may wonder: how can we fear AI and embrace it at the same time? What does it say about the future and the role AI plays in the workplace? This question has been explored in detail below.
How concerned are employees about AI replacing their jobs?
In a survey of 1,000 employees who resumed Genius for a study in 2023, 69 percent expressed concern that AI might take their jobs completely. Similarly, 74 percent predicted that AI would eliminate all human labor, and 37 percent expected a decrease in job opportunities with the growth of AI. Also, 63 percent of respondents expressed fear of AI, and 58 percent said that they found AI dangerous.
Not all employees believe that AI will threaten their jobs. According to Resume Genius, 25 percent of respondents prefer to interact with AI tools at work rather than a person. In addition, 38 percent said AI will create more job opportunities, not less. A further 25 percent of respondents said AI will not affect the availability of jobs.
These responses show that not all employees fear robots taking over their jobs. In fact, they see this growing technology as a blessing.
How often do workers use AI in the workplace?
Resume Genius discovered that AI is being used at work in a wide range of industries. Seventy-five percent of respondents feel positively about AI being used in the workplace. In addition, 83 percent of respondents stated that they trusted AI, and 82 percent said they found AI useful. The same percentage of respondents (82%) reported using chatbots at work or AI chatbots.
A surprising number (94%) said that they use AI for specific tasks. In addition, 85 percent of AI users use AI instead of Google or other search engines. These AI users have revealed their AI use to coworkers and supervisors in 87 percent of cases. AI isn’t only the future of work; it’s also a trend for small businesses, which is making its mark now.
Shawn David, the creator of Automate to Win, explained that “the future of AI lies in cobots,” or collaborative robots. These are simple algorithms that will help you to do things such as remembering a cake recipe in real-time or even a J.A.R.V.I.S.-like assistant capable of anything less than quantum computing.
Resume Genius discovered that 86 percent of employees believe AI can improve the employee recruitment process. Seventy-three percent said it could minimize subconscious bias in hiring.
Which jobs are most likely to be safe from AI?
The Resume Genius survey respondents identified over a dozen occupations that they consider “safe” against a possible AI takeover. These include chefs, writers, and artists. These jobs all have something in common: they are protected from an AI takeover.
“If you’re a product developer, your job is safe,” said Tim Mudd. He’s the founder and webflow developer of Mudd Media. This product could be journalism, a web app, or a legal brief. “AI is not going replace you any time soon.”
Foo Conner agreed. Conner said that the jobs at risk were boring and repetitive. “[For instance,] AI can catalog, organize, and keyword images for large companies that have large pools of photos. AI is being used by one company to tag articles and pictures, helping newsrooms modernize and preserve their archives.
What jobs are most vulnerable to AI replacement?
Resume Genius surveyed survey respondents to find out which jobs they thought AI would take over completely. Over a dozen respondents gave answers, including cashiers, receptionists, and telemarketers.
Mudd says that “competing with the output of an prompt” is dangerous.
Resume Genius asked respondents which three industries they thought AI would completely take over. Information technology (IT), at 46 percent, was the most popular answer. Manufacturing came in second at 31 percent. Healthcare was third at 27 percent.
Derrick Mains disagrees with the CEO and founder of The Process Fixer on the likelihood that AI will overtake the manufacturing industry. He believes that manual work in blue-collar jobs is safe from AI for the time being. Mains explained that robotics costs were too high and ROI was too low for companies to automate mundane tasks. This is true for most industries except those that have quality concerns, such as aerospace engineering and healthcare. These industries are already leading the way with automation, removing mistakes and improving quality while reducing costs.
AI tools help companies reduce business expenses through the automation of boring and repetitive tasks. Experts believe that some creative and higher-level functions still require a human touch.
Use AI to plan projects and create conventional materials.
ChatGPT can produce articles that are far inferior to what a person can write. ChatGPT can create outlines and other documents that are useful for planning a project.
Mudd said that “[AI] can be very useful in providing rough drafts and outlines, as well as in situations where it is important to appear conventional.” It could be creating repetitive, detailed documents with a simple format.
Use AI to automate data-based, manual, or tedious work.
Even mathematicians can make mistakes. It’s a fact of life that even the most intelligent people make mistakes. AI is more accurate and faster when it comes time to compute.
David explained that AI could take over any process with manual tasks that are repeatable and that have a high error rate. David added that AI does not “have transposition mistakes, so things such as bank wire transfers without takebacks are ideal for automation and AI use.”
David believes that data-based processes such as data segmentation and qualification, quantification, as well as data categorization, manipulation, and curation, are primed for AI intervention.
Mains stated that “for the most part, we are seeing AIs applying numerical data do really good work and improve over time.” Accounting, business intelligence, and reporting, as well as supply levels and inventories, are all areas where we see rapid improvement.
AI Customer Service Tools can increase efficiency and accuracy, but they may be perceived as impersonal by customers if their questions are not understood.
Use AI to review contracts.
It is time-consuming but necessary to read the fine print in contracts, agreements, and policies. AI tools are being used by businesses to check these documents and to provide an extra pair of eyes to identify important caveats, mistakes, and loopholes.
Conner explained that “a number of startups [with whom I work] use custom language models for reviewing contracts [and] policies and finding things which might otherwise have been overlooked.” Law firms do not have unlimited budgets to review text, and an extra ‘eye’ can be helpful.